Kalinga Institute of Medical Sciences (KIMS)
This chapter seeks to provide a framework which enables our user to know:
- The services available in PBMH
- The quality of services they are entitled to
- The means through which complaints regarding denial or poor quality of service will be redressed
- We ensure that all our users receive courteous and prompt attention
General Information
Doctors wear white aprons and Nurses are in Uniform All staff members wear identity cards
Enquiries
Enquiry counters exist at the main reception and the Lobby Area
Casualty And Emergency Services
- Timing 24 hours, 365 days
- Casualty Medical Officer and Residents available 24 hours, 365 days
- Round the clock service
Out Patient Department (OPD)
- Timings 9 a.m. to 5.00 p.m.
- Information regarding Doctors on duty is displayed
Diagnostics
- Sample Collection Timings: (Outpatients Patient
- Laboratory Timings: Department – 7AM to 7PM, In Patients-24 x7
Radiology
- Round the Clock (24 x7)
Blood Bank
- Licensed Blood Bank is available in the hospital Round the Clock (24 x7)
Indoor Treatment
All patients admitted in various wards of the Hospital are treated as per the Hospital policy
Nutritious Recommended Diet is provided to all indoor patients
Visitors are allowed only at notified visiting hours. ICU/CCU: 11-12 noon, and 5 PM-6PM
Staff Nurses are on duty round the clock in the wards
Admitted patients should contact the Staff Nurse/ Duty Doctors for any medical assistance and Floor Manager/PCC for general assistance. Call days are fixed for Doctors in various specialties and are available round the clock
Miscellaneous Facilities
Wheelchairs and stretchers are available for the facility of patients. Ambulances are available for use on payment round the clock on all days. There is a standby generator to cater to emergency services in case of breakdown of electricity
Adequate drinking water and toilet facilities are available
Extension counters of the Cafeteria 24hrs
Pharmacy service is located in the various places in the hospital (24hrs. 365 days)
Complaints And Suggestions
There may be occasions when our services may not be up to your expectations. Please do not hesitate to register your complaint to our Lobby Manager at the reception
You can also fill up Feedback form and drop the same in the “Suggestion Box” which is opened by Top Management Only. It will help us to serve you better
The Hospital is a No Smoking, No Alcohol Zone & No Tobacco Zone
Patient Rights & Responsibilities
Rights
As a patient you have the following certain rights
Right to receive proper medical care
Right to information on clinical identity
Right to have a second opinion
Right to be treated respectfully
Right to Privacy and medical confidentiality
Right to Decision making
Right to access medical information
Right to know the cost of treatment
Right to complain
Right to have advised regarding research associated with them
Right to have their own medical record on request
Right to be informed about the hospital rules and regulations
Right to refuse treatment and to know the consequences
Right to choose doctors and right to be informed about the findings of the initial assessment
Right to protect from physical abuse and neglect Right to be informed about triage
Responsibilities
As a patient you have the following certain responsibilities
To provide accurate and complete information
To follow instruction given by healthcare provider
To respect and consideration of other patient and health care worker
To accept consequences after refusal of treatment
To follow hospital rules and regulations
To be responsible for his/her financial commitment
To be responsible for safety of his own belongings
